download as PDF

CAREER HIGHLIGHTS

• Tech-Startup Executive with 10+ years of experience scaling companies from pre-product to hundreds of millions in revenue, with expertise across DTC sales, B2B software, online communities, financial services, and hardware products
• Built and led teams across product management, member services, logistics, digital platform, development, HR, and IT, scaling from 4 to 200 employees and achieving $140M+ in revenue, including $40M+ annual recurring revenue (ARR)
• Successfully spearheaded the creation of a company-wide DEI initiative, formalizing efforts into a structured committee with a defined mission and budget, advancing diversity, equity, and inclusion across the organization
• Former elected official with a proven track record of building consensus among diverse perspectives, driving collaborative solutions, and achieving alignment on key initiatives

 

PROFESSIONAL EXPERIENCE

HYDROW | Boston, MA   April 2018 ? September 2024

Innovative wellness and fitness company providing an immersive at-home rowing experience through on-water workouts, live and on-demand.

Chief Operating Officer

• Appointed as COO during company’s initial months to establish and lead key organizational functions, including product management, member services, data analytics, delivery logistics, and payroll 
• Expanded the workforce from 4 to 200 employees, driving $140M+ in revenue and $40M+ ARR
• Directed a leadership team of up to 9 direct reports, including SVPs, VPs, and directors; played a key role in hiring senior leaders and provided guidance in building and scaling their teams, including outsourced BPO resources
• Spearheaded cross-functional initiative that successfully delivered first Hydrow rowers to customers within 18 months post-company founding; achieved $1M+ in initial sales through Indiegogo, fulfilling commitments to early backers
• Established and maintained a strong company culture by leading weekly company meetings and management team sessions; defined organizational workflows, set team expectations, and identified appropriate collaboration tools
• Led the strategic response to the COVID-19 pandemic, effectively managing the company through hypergrowth
• Provided leadership for functions including backend systems, software engineering, and IT, adapting to the company’s growth trajectory and shifting operational needs accordingly
• Served as executive sponsor of the company’s DEI group, formalizing efforts to an established committee with a defined mission and budget, driving organizational commitment to diversity, equity, and inclusion
• Guided strategic post-pandemic restructuring, retaining key talent to ensure long-term stability and operational efficiency

 

QUANTOPIAN | Boston, MA     June 2012 ? February 2018 

Finance company providing education, data, and analytical & backtesting tools enabling members to pursue quantitative finance.

VP of Product

• Joined as the first full-time employee and key member of the management team, directly contributing to company strategy, scaling the company to 50+ employees, and the successful launch of a crowd-sourced hedge fund
• Led product management efforts, driving product-market fit by interviewing industry professionals, prioritizing product design, and launching key initiatives such as real-money trading and algorithm-writing competitions
• Developed and executed a strategic community plan, growing and moderating a member base of 175,000 members over 5 years, establishing the community as a critical engine for intellectual property generation that powered the hedge fund
• Spearheaded community engagement initiatives to attract quantitative engineers, managing a team of interns to create shareable content, leading in-person meetups, and engaging members through the QuantCon annual convention
• Created and maintained company messaging, overseeing social media efforts, managing PR and reporter relationships, and leading marketing for open-source initiatives such as Zipline
• Hired, trained, and developed community support engineers and interns, with several advancing into product management, quant strategy, and engineering roles, recognized for deep knowledge of the product and company vision

 

HUBSPOT | Cambridge, MA June 2008 ? June 2012 

Leading global developer and marketer of software products for inbound marketing, email, CRM, and customer service.

Product Owner

• Joined as the first product management hire, contributing to the company’s expansion from 500 to 4,000 customers and achieving over $1M in monthly revenue
• Actively promoted company culture and drove success during the company’s growth from 30 to 800 employees
• Chaired bi-weekly product meetings, reviewing and guiding presentations to equip management and teams with critical insights for informed product decisions
• Delivered training sessions for sales teams on effective messaging and feature utilization; directly supported marketing team with public communications
• Managed the triage of bugs, improvements, and feature requests from both internal and external stakeholders

 

TABBLO / HEWLETT-PACKARD | Cambridge, MA July 2006 ? June 2008

Unique photo sharing and community website that enabled members to tell their stories through words and images in beautiful, flexible templates.

Manager of Customer Experience 

• Served in various capacities during company growth and acquisition, ultimately overseeing customer experience, including community building, bug resolution, and customer support
• Performed comprehensive data analysis of site usage and purchase behaviors, establishing key performance metrics to evaluate the success of products, partnerships, marketing initiatives, and feature launches
• Led product management and quality assurance operations for tabblo.com and partner minisites, overseeing hiring, risk management, and business needs for frequent code updates in an agile development environment

 

IMLOGIC / SYMANTEC | Waltham, MA June 2004 ? July 2006

IMlogic delivered advanced solutions for compliance and protecting instant messaging from internet viruses and spam.

Team Lead, Client Services

• Managed high-profile IMlogic/Symantec customer accounts, resolving escalated issues and driving client satisfaction throughout complex implementations

 

EROOM / DOCUMENTUM / EMC | Cambridge, MA  July 2002 ? June 2004

Collaborative software platform for project management, file sharing, and team collaboration within a secure, web-based workspace.

Senior Technical Support Consultant

• Provided third-tier technical support for eRoom server administrators, and supported the initial integration of eRoom Server with Documentum’s Content Server
• On-call 24/7 to provide emergency response, offering both remote and onsite support across North America
• Trained first-tier engineers globally following EMC acquisition

 

ABUZZ / NEW YORK TIMES DIGITAL | Cambridge, MA         February 1999 ? December 2000

Community-driven platform acquired by The New York Times Digital, enabling readers to share ideas and engage in collaborative discussions.

Director of Member Services 

• Spearheaded the development of a community platform for The New York Times, enabling customers to engage and interact, shifting the communication from a one-way-brand to customer conversation
• Managed all site operations during the launch of abuzz.com, coordinating the purchase, installation, setup, and testing of Abuzz’s web application designed to accommodate 2M members, while successfully negotiating a web hosting contract
• Supported community for all NYTDigital properties, including nytimes.com, boston.com, wine.com, and more

 

EDUCATION

 

Massachusetts Institute of Technology ? Cambridge, MA

Bachelor of Science in Mechanical Engineering